Communications Enablement Platform: StarContact^™ and StarPaaS^™

Empower your sales and support teams by leveraging the power of truly unified systems.

StarContact^™

StarContact^™ helps you obtain actionable takeaways for customer-facing employees and helps ensure that you convey a consistent level of support across your organization. Integrate your customer database with your Star2Star system, and manage all of your customer activities with ease.

Features

• Enhanced customer/prospect tracking that helps improve retention rates
• Functionality for both inbound and outbound calls
• ‘Screen Pops’ display past interactions with customers for incoming calls
• Empowers managers by helping them identify gaps in performance

StarPaaS^™

Elevate the customer experience by connecting your real-time data touchpoints with our StarPaaS^™ solution. StarPaaS^™ unifies your communications with turnkey and customized integrations that enhance overall productivity.

Features

• Compatible platforms include Salesforce, Amazon, GSuite, Marketo, Stripe, Facebook, Oracle, Zendesk, OneDrive, and many more
• Streamline marketing, sales, and customer service
• Protect mission-critical documents

Fax: StarFax^™

Enhance your fax functionality with 3 StarFax^™ solution options that streamline the process:

StarFax^™ Digital

Save time and money with a cloud-based tool that eliminates traditional fax supplies like paper and ink.

Features

• Users are assigned personal fax numbers with personal inboxes
• Incoming faxes are stored in the cloud as .pdf files
• Faxes can be sent and received anywhere with an Internet connection

StarFax^™ Mobile

Smartphone users can now tap into an application that allows them to send and receive critical documents without computer or fax machine access.

Features

• Easy-to-use interface
• Application sends and receives faxes from a StarFax^™ Digital account or a fax machine
• Available on both iOS and Android devices

StarFax^™ Classic

Use your existing analog fax machine to send and receive faxes via the Star2Star network.

Features

• Analog Telephone Adapter (ATA) connects you to our specialized fax server in our data center
• Star2Star routes your fax traffic, enabling your business to send and receive faxes to and from any fax machine, anywhere
• Email notifications arrive in the event of a device, power, or Internet failure

StarBox^® Voice Optimized SD-WAN Family

Each StarCloud+ system includes a StarBox^® Voice Optimized SD-WAN that connects to one of our data centers. This tool allows us to manage and monitor the quality of your phone system and helps us guarantee 99.999% reliability and substantial costs savings.

Features
All 3 models are equipped with the same interface and feature set:

• Voice Optimized SD-WAN controls and prioritization
• Edge traffic shaping for voice and data
• Unparalleled visibility and adaptation to network changes
• Flexible networking configuration with dual WAN ports for Automatic WAN failover
• VoIP gateway and local survivability
• Secure, always-on call recording
• Zero admin, centrally managed
• Manage multiple locations from a single screen
• Integrated 24/7/365 monitoring and remote management
• All solid state, low power consumption (as low as 6W)
• Long life, high reliability

Mobile: StarPhone^™

Mobile devices like smartphones empower remote and on-the-go workers, keeping them productive anywhere, anytime. To align with this trend, we have created a full-featured mobile application called StarPhone^™.

StarPhone^™ for iPhone and StarPhone^™ for Android allow you to place and receive calls with your Star2Star system.

Features

• See the status of teammates with presence indicator alerts (green for available, red for busy, yellow for ringing, and blue for dialing)
• Quick dial frequently called numbers with your Favorites List
• Place calls outside of your organization with Contacts List Integration
• One-touch access to voicemail
• Call transfer
• Conference calling for on-the-fly meetings
• Secure user authentication
• Calls can be placed over 3G/4G networks

Star2Star’s Unique Cloud Architectures

Star2Star empowers global business success with a Full Spectrum Communications Solution that tailors to fit your unique goals. With options ranging from pure to on-premises cloud, rest assured that we deliver the advanced features, cost savings, and reliable solutions your business needs in order to thrive in today’s fast-paced marketplace.

StarCloud

If your business employs exceptional Internet service, StarCloud allows you to leverage the power of the pure cloud.

Features

• Pure cloud architecture–no on-site hardware required!
• Peerless call quality, communications flexibility, and end-to-end system support
• Intuitive management controls
• Multi-location flexibility
• Runs on our private, proprietary network backbone for ultra-reliable and secure communications
• Compatible with powerful add-ons including our SD-WAN, 4G LTE Failover, and contact center solutions
• Complete suite of communications features
• Simplified and streamlined billing

StarCloud+

This innovative architecture delivers the benefits of both PBX and cloud-based solutions by combining the best of both worlds. Our award-winning, patented cloud architecture guarantees 99.999% uptime reliability.

Features

• Unified voice, conference, video, chat, mobile, fax, presence management, and more in one, easy-to-use platform
• Voice traffic optimization and SD-WAN controls for unrivaled call quality and adaptation to network changes
• Built-in Quality of Service (QoS), edge traffic shaping, and disaster recovery
• End-to-end customization options with our integration platform, StarPaaS^™

Advanced Call Center: StarCenter^® 3

StarCenter^® 3 is an exclusive, full-featured call center that delivers advanced call routing, management, and reporting with a simple, web-based platform. Operate StarCenter^® 3 seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.

Features

• Agent login/logout
• Skill-based ring strategies
• Flexible queuing configurations
• Agent barge, monitor, and whisper functionality
• Real-time displays (optional)
• In-depth reporting (optional)
• Optional cloud-based recordings of agents’ inbound calls for quality assurance or archival purposes
• Implement to any existing Star2Star system without additional hardware

Video Conferencing: StarVideo

Minimize travel costs, and maintain face-to-face contact with our video conference solution, StarVideo.

Features

• Available for up to 12 people at up to 12 different locations
• Accessible to non-Star2Star users via an external invitation
• Ability to schedule meetings in advance
• Audio only conferencing for up to 150 people (in addition to voice participants)
• A whiteboard for collective viewing and editing of documents
• Text chat for communications that do not require audio/video

Disaster Recovery: StarRecovery

Power, telephone, and Internet outages threaten your ability to deliver excellent support. When disaster strikes, your business needs a reliable phone solution that keeps you open for business. StarRecovery allows you to maintain communications even if your facility is damaged.

Features

• Customer calls reroute to employee cell phones or another office location
• Auto attendants continue to operate, delivering messages to customers or redirecting their calls
• Voicemails are delivered to employees’ email inboxes

StarWAN^™

The power to optimize your network speed, quality, and reliability is built-in with Star2Star’s Full Spectrum Communications Solution. Unify your communications with technology that adapts to the way you do business.

Software-Defined Wide Area Networking (SD-WAN) technology enhances your communications experience. The power of Star2Star SD-WAN allows you to improve your network performance with customized traffic routing, network visibility, user-level controls, and more.

Features and Benefits

Cloud, Voice, and Data Optimization

Prioritize your network usage for cloud-based applications, voice services, and data needs. With SD-WAN, your mission-critical communications will leverage the fastest and most reliable connections available at all times.

Customized Network Usage

Intelligent Load Balancing automatically identifies your application usage patterns and their performance needs. The load balancing algorithm combines this with real-time bandwidth and connectivity data to customize your network usage for your business’ exact needs.

Quality-of-Service (QoS) On Any Network

SD-WAN provides built-in QoS by prioritizing VoIP and real-time traffic needs across any internet connection including broadband, cable, and Wireless. The QoS features are bi-directional for enhanced functionality and dynamically adapt to varying bandwidths and traffic demands.

Uninterrupted Service

Rely on consistent, uninterrupted service with intelligent failover features. SD-WAN seamlessly maintains application sessions and connections even when one or more of the physical network connections experiences outages, packet loss, latency, jitter, or congestion.

Direct Peering With 150+ Cloud Apps

Optimal user experiences are emphasized with direct interconnections to hundreds of your favorite cloud applications including Amazon Web Services, Google, Apple, Microsoft Windows, Salesforce, Rackspace, Dropbox, and many more.

Plug and Play Installation

Implementing StarWAN^™ is simple and easy. If it does not come built-in with your StarSystem^® solution, you can opt to integrate StarWAN^™ capabilities in less than five minutes. StarWAN^™ works with any internet connection, supports up to 4 ISPs, and is designed to be transparent to any firewall and cloud application so you can maintain your provider, security, and compliance.

StarMessenger^®

StarMessenger^® is an SMS/MMS application that allows users to communicate via text messages to mobile phones of customers or other business contacts. It provides seamless communications with single number service using employee desk phone numbers or other designated lines when communicating via texting.

Features and Benefits

Two-Way Messaging

StarMessenger^® provides two-way messaging capabilities between any US, SMS/MMS-ready phone numbers. The application supports SMS and MMS text messages, attachments, and hyperlinks.

Shared Contacts

StarMessenger^® automatically populates your contacts list with existing contacts from StarPhone^™ for Desktop. This feature keeps your contacts list updated in real-time, without duplicating entries. StarMessenger^® also allows contact imports from Google, Outlook, and CSV files.

Persistent Message History

Messages are securely maintained in our cloud, allowing users to access their messages on any device with StarMessenger^® installed. This prevents loss of message history and important information with the ability to maintain access on new devices or if a device crashes.

Intuitive Controls

Users can login to StarMessenger^® using their Star2Star^® single sign-on credentials, turn alerts on or off, search messages with the built-in search tool, manage settings, upload or backup contacts, and more!

StarDaaS^™ Virtual Workspace

Your business is wherever you go; it’s at the office, on your laptop at home, and even on your mobile phone. The ability to communicate on the go and access your critical documents securely is more important than ever. In order to keep up, you need a workspace solution that goes wherever you do.

Star2Star’s Desktop as a Service, StarDaaS^™, provides cloud-optimized virtual apps and desktops, storage, and anywhere, anytime access to your desktop with the device of your choice.

Your Applications, When And Where You Need Them

Unifying your communications goes hand-in-hand with optimizing your operations and end-user tools. StarDaaS^™ is a virtual desktop solution that integrates your office workspace with our Full Spectrum Communications Solution, allowing you to stay connected to every tool you need to be productive from anywhere.

The Industry’s Only Citrix Ready UCaaS Partner

Our unique partnership with Citrix allows Star2Star to package our award-winning StarCloud system, including multiple UCaaS applications such as video conferencing and messaging, with the Citrix Virtual Apps and Desktop solution to create a one-of-a-kind user experience. This solution allows businesses to easily deploy a virtual desktop with all the productivity applications they need including our industry-leading UCaaS solution, StarCloud, in a high quality, consistent, and secure manner that ensures an unparalleled user experience.

Multi-device Access

With the ability to login to your virtual workspace from any device, you will never have to transport your office equipment or worry about not having access to critical files. StarDaaS^™ offers a seamless user experience across your phone, tablet, computer, and more!

Built-in Security

Security is our number one priority for all of our cloud solutions, especially where your private data is concerned. StarDaaS^™ leverages cloud storage, multi-factor authentication, encryption, and context-based access controls to keep your desktop and data safe no matter where your access point is. Our security features also reduce the risk of intrusion and security breaches with centrally secured apps and desktops to eliminate VPN holes.

Adaptive Desktop

The StarDaaS^™ workspace adapts to your environment and acts as an extension of your network. When you’re logged in, the connection is constantly monitored for uptime and security.

Vertical-specific Customization

Every business is unique and requires its own set of workflow tools. With StarDaaS^™, you can customize the applications that come with your workspace to fit your operations needs. We can create application packages for any vertical including healthcare, finance, government, manufacturing, and more.

Multiple User Account Types

We provide applications, pooling, and multi-user access models to suit your budget and company structure.

Application Agnostic

StarDaaS^™ is built to work with apps from any vendor including Windows, Linux, SAP, Apple/iOS, and more.

Microsoft Exchange Online – Add-On Purchase

If you want to maximize your StarDaaS^™ portfolio, add Exchange Online by Microsoft for powerful, enterprise email and calendaring. Exchange Online adapts to the way you work with intelligent inbox and calendar features.

StarPhone for Desktop Integration

You can integrate StarDaaS^™ with StarPhone^™ for Desktop to maximize your efficiency and transform your workspace into a fully-featured phone. Manage your calls as you would with your physical deskphone through StarDaaS^™ while staying connected to the rest of your apps.

Star2Star Application Framework Integration

Star2Star’s Application Framework houses your end-to-end tools for seamless communications. Integrate StarDaaS^™ with the application framework to leverage your Star2Star system as part of your workspace and seamlessly access the Activity, StarChat, StarContact, StarFax, and StarScope starlets.